Logistics & Shipping Policy

Dear Customers,

Thank you for choosing our website for your shopping needs. To ensure you enjoy a smooth and efficient shopping experience, we hereby present our detailed Logistics & Shipping Policy.

1. Shipping Time

We highly value each customer’s order and strive to dispatch it to you as soon as possible. Typically, after you successfully place an order and complete the payment, we will arrange for shipment within 3-5 business days. This timeframe ensures your order undergoes proper handling, including item selection, packaging, and quality checks before leaving our warehouse.

2. Special Customized Products

For products with special customization requirements, such as personalized engraving, custom sizes, or colors, the shipping time may vary. To provide you with the most accurate shipping information, our customer service team will contact you promptly upon receiving your order to discuss and confirm the specific customization details and estimated shipping time. We commit to maintaining close communication with you throughout the customization process to ensure your expectations are met.

3. Tracking Information

Our website utilizes international commercial couriers for shipping, providing full-track tracing capabilities so you can clearly understand the timing and specifics of your shipment’s journey. With the tracking information we provide, you can monitor your shipment’s status in real-time, ensuring it arrives safely and punctually.

4. Shipping Time & Regions

• Europe and the United States: Generally, the normal shipping time is 7-16 business days, excluding exceptional circumstances. We strive to optimize our logistics processes to reduce shipping times, but please note that shipping times may be affected by weather, customs clearance, and other factors.
• Other Regions: Shipping times may vary depending on the destination and logistics route. For specific shipping times, please check our website or consult our customer service team.

5. Expedited Shipping Option

If you require a faster shipping method, you can contact our customer service team. Based on your needs, we can offer paid expedited commercial courier services to ensure your items arrive sooner. Please note that the cost for expedited shipping will vary based on your order size and destination.

6. Delivery & Inspection

Upon receiving your package, please inspect the outer packaging for any signs of damage. If you notice damage or obvious signs of tampering, refuse delivery and immediately contact our customer service team. For items that are already signed for and later found to have quality issues, we offer comprehensive after-sales service to protect your rights.

We are always committed to providing you with a superior shopping experience and efficient logistics services. If you have any questions or need further assistance, please feel free to contact our customer service team, and we will be delighted to serve you.

Thank you again for your trust and support. We look forward to serving you again!