Return and Refund Policy

Dear Customers,

Thank you for choosing our handcrafted, customized products! To ensure you have a clear understanding of your shopping experience, we hereby present our detailed return and refund policy.

I. Return Policy

1. Uniqueness of Handcrafted Products:
   • Considering that all our products are meticulously handcrafted, each bearing the unique skills and emotions of our craftsmen, we do not support returns for non-quality reasons.
2. Handling of Damage During Transportation:
   • Despite our commitment to ensuring safe delivery of every product, unforeseen circumstances during transit may result in damaged goods. If you receive a product with visible damage upon arrival, please confirm this with the delivery courier before signing for it and immediately contact our customer service team.
   • Upon verification of the damage, we will provide a free replacement service to ensure you receive a flawless product. Please keep the photos of the damaged product and its packaging for our subsequent handling.

II. Refund Policy

1. Non-Refund Principle for Handcrafted Products:
   • As all items are customized by hand, once dispatched from our warehouse, we do not offer refund services. This reflects our respect for the craftsmanship involved and the uniqueness of each product.
2. Special Handling for Damaged Products:
   • For products damaged during transportation, we adhere to the return policy process, which involves providing a free replacement service rather than a direct refund. We are confident that through our efforts, you will ultimately receive a satisfactory product.

III. Important Notes

• Upon receiving your order, please carefully inspect the outer packaging and contents for any damage. If there are issues, please contact us promptly.
• To request a replacement, please provide detailed order information, photos of the product, and a description of the damage to facilitate our prompt handling.
• We reserve the right to provide the final interpretation of the return and refund policy and have the authority to adjust the policy as necessary based on actual circumstances.

IV. Contact Us

If you have any questions about our return and refund policy or require further assistance, please feel free to contact us via the following methods:

• Email Address: kevinlike777@outlook.com

We cherish the trust and support of every customer and look forward to providing you with an even better service experience. Thank you again for your understanding and cooperation!